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TJIPTONO,Fandy, CHANDRA,Gregorius. (2016). Service,Quality and Satsfaction,Ed 4 . Yogyakarta: Andi.

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TJIPTONO,Fandy, CHANDRA,Gregorius. Service,Quality and Satsfaction,Ed 4. Yogyakarta: Andi, 2016. Text.

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TJIPTONO,Fandy, CHANDRA,Gregorius. Service,Quality and Satsfaction,Ed 4. Yogyakarta: Andi, 2016. Text.

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TJIPTONO,Fandy, CHANDRA,Gregorius. Service,Quality and Satsfaction,Ed 4. Yogyakarta: Andi, 2016. Print.