Gaya APA
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D.. (2006).
Services marketing integrating customer focus across the firm (4th Ed.).
New York:
The McGraw-Hill Companies, Inc..
Gaya Chicago
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D..
Services marketing integrating customer focus across the firm.
4th Ed.
New York:
The McGraw-Hill Companies, Inc.,
2006.
Text.
Gaya MLA
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D..
Services marketing integrating customer focus across the firm.
4th Ed.
New York:
The McGraw-Hill Companies, Inc.,
2006.
Text.
Gaya Turabian
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D..
Services marketing integrating customer focus across the firm.
4th Ed.
New York:
The McGraw-Hill Companies, Inc.,
2006.
Print.