Gaya APA
LUCAS,Robert W.. (2005).
Customer service:Bulding Successfull Skills for the Twenty-First Century (3nd).
New York:
The McGraw-Hill Companies.
Gaya Chicago
LUCAS,Robert W..
Customer service:Bulding Successfull Skills for the Twenty-First Century.
3nd
New York:
The McGraw-Hill Companies,
2005.
Text.
Gaya MLA
LUCAS,Robert W..
Customer service:Bulding Successfull Skills for the Twenty-First Century.
3nd
New York:
The McGraw-Hill Companies,
2005.
Text.
Gaya Turabian
LUCAS,Robert W..
Customer service:Bulding Successfull Skills for the Twenty-First Century.
3nd
New York:
The McGraw-Hill Companies,
2005.
Print.